Welcome to Sellexxa!
By accessing or using Sellexxa.com (the “Platform”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully.
1.1. Eligibility
You must be at least 18 years old to use Sellexxa.
1.2. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
1.3. Prohibited Activities
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Listing illegal, counterfeit, or prohibited items.
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Abusive behavior or fraudulent activity.
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Violating any applicable law or regulation.
1.4. Termination
We reserve the right to suspend or terminate your access to Sellexxa at our sole discretion, with or without notice.
2. Privacy Policy
We Respect Your Privacy
2.1. Data We Collect
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Personal Information (Name, Email, Address)
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Payment Information
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Usage Data (IP, device, browser type)
2.2. How We Use Your Data
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To process orders and transactions
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To improve our services and features
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To communicate offers and updates
2.3. Data Sharing
We do not sell your data. We may share it with service providers (e.g. payment gateways, delivery partners) under strict confidentiality.
2.4. Cookies
Sellexxa uses cookies to enhance your browsing experience.
3. Return & Refund Policy
Customer Satisfaction Guaranteed
3.1. Return Window
Buyers can request returns within [7–30] days of delivery depending on the product category.
3.2. Conditions for Returns
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Item must be unused, in original packaging.
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Certain items like perishables, personal care products, and custom items may be non-returnable.
3.3. Refund Process
Refunds will be processed within 5–10 business days after receiving the returned item.
4. Shipping Policy
4.1. Processing Time
Orders are usually processed within [1–3 business days] after payment confirmation.
4.2. Shipping Time
Estimated delivery: [5–20 business days] depending on location and shipping method.
4.3. Tracking
Buyers will receive a tracking number once the order is shipped.
4.4. Delays
Sellexxa is not responsible for delays caused by customs, weather, or courier issues.
5. Seller Policy
5.1. Seller Requirements
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Provide accurate product listings.
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Ship items on time.
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Respond promptly to buyer inquiries.
5.2. Fees and Commissions
Sellexxa charges sellers a commission on each sale. Detailed rates are outlined in your seller dashboard.
5.3. Prohibited Listings
Sellers must not list illegal, counterfeit, hazardous, or restricted items.
5.4. Dispute Resolution
Sellers are expected to cooperate in resolving any disputes or complaints.
6. Buyer Protection Policy
6.1. Safe Purchase Guarantee
If you don’t receive your item or it doesn’t match the description, you may be eligible for a full refund.
6.2. Dispute Resolution
Contact our support team within [X days] of delivery to raise a dispute.
6.3. Verification
We may require proof (e.g. photos, video, or tracking info) to process claims.
📩 Contact Us
If you have any questions about our policies, contact us at:
📧 sellexxa@sellexxa.com
🌐 www.sellexxa.com